Refund Policy

If for any reason you are not 100% satisfied with your purchase, you may return your order for a full refund. Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we cannot offer you a refund.

 

TO BE ELIGIBLE FOR A RETURN:

  • -Your item must in the same condition that you received it; unused, ordor free, and not damaged. It must also be in the original packaging.
  • -To complete your return, we require a receipt or proof of purchase.

 

There are certain situations where only partial refunds are granted: (if applicable)

  • -Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • -Any item that is returned more than 30 days after delivery.

 

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 7 business days.

Late or missing refunds: (if applicable)

If you haven’t received a refund yet, first check your bank account. Then contact your credit card company, it may take some time before your refund is officially posted. There is often some processing time before a refund is posted depending on your credit card company.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@sekamore.com

 

SALE ITEMS

Only regular priced items may be refunded. Please note, all sale items are final and cannot be refunded.

 

EXCHANGES

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an e-mail at info@sekamore.com. Please include your name, address, phone number, and order number. Send your item to; P.O. BOX 5372 West New York, New Jersey USA 07093

 

SHIPPING

To return your product, you should mail your product to: P.O. BOX 5372 West New York, New Jersey 07093.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a track-able shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.